Popular
Questions
Find answers to common questions about our seamless payment solutions tailored for veterinary clinics and pet service providers.
Getting Started with
Pet Payments
How do I set up Pet Payments for my veterinary clinic?
Getting started is easy—sign up here and our team will guide you through onboarding and integration.
Is there a setup fee for new clients?
We offer flexible pricing with options that often include waived setup fees, depending on your service package.
What kind of customer support do you provide?
Our team offers 24/7 customer support via phone, email, and chat to assist with any needs or questions.
How long does it take to integrate Pet Payments?
Integration typically takes just a few days, depending on your clinic’s setup and existing software.
Do I need special equipment to use Pet Payments?
We provide all the necessary hardware, including wireless terminals and POS systems, customized to your clinic’s needs.
Can I try Pet Payments before committing?
Yes, we offer a demo of our services so you can explore how Pet Payments works for your clinic before signing up.
Payment options
& Processing
What payment methods does Pet Payments accept?
Our system supports credit cards, debit cards, ACH, NFC payments, and customizable payment plans for pet owners.
Are recurring billing options available for pet owners?
Yes, we offer recurring billing options to make managing payments for regular services simple and automatic.
How fast will payments be deposited into my clinic's account?
Payments are typically processed within 1-2 business days, providing quick access to funds.
Does Pet Payments integrate with my current CRM system?
We integrate seamlessly with most veterinary CRMs, and our team can assist with compatibility checks.
Are there any transaction limits?
No, our system supports high-volume transactions with no daily or monthly limits, ideal for busy clinics.
How secure is the payment data?
Pet Payments uses advanced encryption and complies with PCI standards to keep all transaction data secure.
Fees, Pricing, &
Contracts
What are the transaction fees for using Pet Payments?
Transaction fees vary by service level, but we offer competitive rates designed to minimize costs for your clinic.
Is there a monthly fee for Pet Payments?
We offer several pricing tiers, including flat-rate monthly plans and per-transaction models to suit your clinic’s needs.
Do I need to sign a long-term contract?
Our contracts are flexible, with options for both month-to-month and annual agreements.
Are there any hidden fees?
We pride ourselves on transparency—our pricing structure includes no hidden fees, so you know exactly what to expect.
Can I upgrade or downgrade my plan?
Yes, you can adjust your plan at any time to better suit your clinic’s changing needs.
What if I decide to cancel my service?
We offer easy cancellation policies with no penalties for month-to-month clients; simply contact our support team to cancel.
